How It Works
How It Works
From your first message to your follow-up back home — one consultant throughout.
No surprises, in either direction
This is exactly how a patient file moves through Turquaz Health. Nothing is booked until you have seen the proposed options and said yes. Diagnosis and treatment are provided by licensed hospitals and their physicians; we coordinate everything around them.
Send Your Medical File
Write to us on WhatsApp, by email or through the form and share your reports. A patient consultant — a person, not a bot — answers and collects your history.
Case Coordination & Medical Review
Your case is coordinated by our team and reviewed with the support of our physician-led medical management structure and specialists within our partner network.
Hospital Matching
We match your case to the hospital and specialists within our partner network best suited to your diagnosis, and share the proposed options with a clear breakdown.
Review Available Medical Insurance Options
Optional. Where applicable, our team can provide information about available Medical Complication Insurance options before treatment, so you can travel prepared and informed.
Appointment & Türkiye Coordination
Appointments, visa support letters, flights, accommodation, private transfers and interpreter services are all organised around your care.
Follow-Up Care
Discharge documentation in your language, a written home programme, and continued contact with your consultant after you return home.
Coordination you can rely on
From your first message to your return home, one dedicated consultant stays with you. Nothing is booked or confirmed until you have seen the proposed options and agreed — so there are no surprises, in either direction.
What we will never do
- We will not push a treatment that your file does not support — including telling you when travelling abroad is not the right decision.
- We will not present options that are not backed by our physician-led medical management structure and specialists within our partner network.
- We will not select a hospital because it pays us more. Matching follows the diagnosis.
Tell us about your condition. We will come back with a real plan.
Send us your medical file and our team will coordinate a review with the support of our physician-led medical management structure and specialists within our partner network — then return a clear set of options, with no obligation.